Shipping Information
We want to make sure your order gets to you as quickly as possible, so we ship most orders within 48 hours of receiving your purchase. Our goal is to ensure your order arrives safely and on time.
- Processing Time: Most orders are shipped within 48 hours of being placed.
- Shipping Method: We offer standard shipping for all orders.
- Delivery Time: Once your order has shipped, delivery typically takes 5 business days.
- Shipping Costs: Shipping costs will be calculated at checkout based on your shipping address and the shipping method you choose.
- Tracking: You will receive a tracking number once your order has shipped, so you can easily track your order on its way to you.
Return Policy
At ReelHold, we want you to be 100% satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of purchase.
Eligibility for Returns:
- The product must be in new, unused condition, and in its **original packaging.
- You must provide a proof of purchase or order confirmation.
How to Return an Item:
- Contact us via our Contact Us page to initiate your return.
- Package the product securely and include your order details.
- Ship the product back to us. Customers are responsible for return shipping costs, unless the return is due to a defective product or error on our part.
Once we receive your return and confirm that it meets the return criteria, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
Exchanges & Damaged Items
If your order arrives damaged or if you received the wrong item, please Contact Us immediately and we will arrange for an exchange or a replacement at no additional cost.
Important Notes:
- Sale items are non-returnable unless defective.
- Refunds will be processed once the returned item has been inspected.
- For any questions or concerns regarding shipping or returns, feel free to contact us via our Contact Us form.
